By law, you have the right to choose the repair shop you would like to repair your vehicle. We will work with any reputable insurer to ensure the quick and efficient repair of your vehicle and processing of your claim.

California Auto Body Repair Consumer Bill of Rights – (Amended January 1, 2010)

You, the consumer is entitled to:

1.    Select the auto body repair shop to repair auto body damage covered by the insurance company. An insurance company shall not and cannot require the repairs to be done at a specific auto body repair shop.

2.    An itemized written estimate for auto body repairs and upon completion of repairs, a detailed invoice. The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned or rebuilt.

3.    Be informed about coverage for towing and storage services.

***If you choose to have your repairs made at Clovis Auto Body, your towing charges will be paid IN-FULL by us!***

4.    Be informed about the extent of coverage if any, for a replacement rental vehicle while a damaged vehicle is being repaired.

5.    Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.

6.    Seek and obtain an independent repair estimate directly from a registered auto body repair shop for repair of a damaged vehicle, even when pursuing an insurance claim for repairing the vehicle.

No. Repair estimates are very standardized. Most reputable, licensed shops utilize a computerized repair database to produce accurate damage estimates. A large difference between estimates could mean that the lower one is calling for parts other than new factory original or has missed a great deal of damage that will have to be addressed during the repair process. We want you to be fully informed about the parts and procedures we will use to repair your vehicle. We will work closely with your insurer to repair your vehicle quickly, safely and cost-effectively.

Today’s modern factory finishes incorporate multiple coats of highly specialized paints. We have made a major investment in the finest computerized paint mixing system available and constantly upgrade our equipment and database to ensure that each vehicle we paint matches the factory original color. We take special pride in our ability to match factory finishes as the final step in the restoration process.

No. A car is usually a total loss only when the price of repairs exceeds a high percentage of the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody construction (frame and body as one). Our experienced, certified technicians, utilizing our state-of the-art equipment, can return your vehicle to its pre-accident condition. If a frame section is bent beyond repair, that section can simply be replaced.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. Things that can delay your repair are special order or backordered parts as well as hidden damage that will need to be identified, estimated and approved.

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We also provide a pickup and delivery service.

If you need a rental car, we would be happy to assist you to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Yes. Clovis Auto Body extends a warranty on all body and paint work for as long as you own your vehicle.

The amount of deductible that you will be responsible for is determined by your insurance policy. Clovis Auto Body works with customers to help save up to $1000 off insurance deductibles. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

If you have a deductible, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express, and Discover. Of course, cash and bank-imprinted checks up to $500.00 are always welcome.